Shipping Policy
Once your order is placed online and payment is confirmed, our standard turnaround time is approximately 10 - 20 business days, depending on stock availability and your location. Delivery time frames are not guaranteed as we use third party courier services. If you require your print in a hurry (for example as a birthday gift, for a special occasion or an graduation event) please ensure you contact our support team and we’ll do our best to meet your deadline.
All deliveries are handled by our appointed courier company through which a delivery tracking number will be emailed to you once we dispatch the goods. You will be able to track your order via the link provided in the email. We pack all our products with suitable protection for transport.
We also offer a ‘pick up’ service. If you wish to collect your goods from our factory showroom, please select this option on the shipping page during checkout. You may also arrange collection of certificate frame pre-orders from our stand at your graduation venue, please request this in the notes field on your order and we will contact you regarding this.
If you have any additional questions regarding shipping or delivery please email us at sales@rewardsinternational.com.au and we'll be happy to answer your queries.
As per our terms of service, from time to time shipping delays may occur for reasons beyond our control. If your delivery is delayed will we do everything possible to ensure minimal delay.
- You acknowledge that it is your responsibility to enter the correct delivery details upon placing your order.
- If you require a delivery address change, we will endeavour to do this for you if the order has not yet been dispatched.
- We are unable to change the delivery address once an order has been dispatched; at that stage it becomes the responsibility of the customer to ensure they receive the order at the original address provided or, if need be, place a new order.
- Rewards International cannot be held liable if you the customer omit any important information from the delivery address resulting in the order being returned to us. If the order is returned to us due to customer error, inaccessible destination or multiple unattended site attempts, you will need to pay an additional freight charge to redeliver your order.
- If the order is delivered to a local post office or newsagency and you fail to collect the order in a timely manner, the order may be returned to us. If this happens, you are responsible for paying an additional freight charge to redeliver your order.
- You acknowledge that once an order is dispatched for delivery, we cannot be held liable if a delivery is delayed due to the actions of the courier.
- You acknowledge that Rewards International do not offer compensation for shipping delays, for both regular or express shipping.
You the customer accept that if you are working to any deadlines, the responsibility of ordering in time to meet such deadlines is placed solely on you; and that Rewards International are not liable for any missed deadlines or lost business due to shipping delays.
We're here to make preserving your graduation memories as easy as possible. Browse our frequently asked questions below, or contact our team on 1300 100 275 or sales@rewardstrophies.com.au if you need further assistance.
General
How long has Rewards International been providing graduation framing and plaque services?
Rewards International is a South Australian family-owned business that has been helping graduates celebrate and preserve their achievements since 1998. We have worked with universities and graduates for more than 25 years.
Can I order after my graduation ceremony?
Yes. Our products can be ordered online throughout the year. If you have already graduated, simply place your order online or contact our team for assistance.
Do I need to order at my graduation ceremony?
No. While many graduates choose to purchase at their ceremony, orders can also be placed online before or after graduation.
Certificate Framing
Can my certificate be framed on the day of my graduation?
Yes. At participating graduation ceremonies, we offer on-the-spot framing services, allowing graduates to have their certificate professionally framed during the event.
What frame styles are available?
We offer a wide range of frame styles, finishes and matboard colours to suit different tastes and budgets. Our team can help you select the option that best complements your qualification.
Are your frames Australian made?
Many of our frame options are Australian made and carry the Australian Made certification.
Do your frames include glass?
Our premium frames include high-quality glazing designed to protect and display your certificate while minimising reflections.
Our regular grade single certificate frames (Standard Black and Chocolate) have standard glass installed.
Parchment Plaques
What is a parchment plaque?
A certificate plaque is a professionally reproduced version of your qualification mounted onto a premium backing board. It provides a durable and elegant display option for your home or workplace.
Will my original certificate be used in the plaque?
No. We create a high-quality reproduction of your qualification, allowing you to safely store your original certificate while displaying the plaque.
What plaque finishes are available?
Our plaque range includes Rosewood, Jarrah, Black, Clear Acrylic and Black Acrylic finishes, along with a range of size and faceplate options.
How do you ensure plaques are authentic?
We only reproduce authentic qualifications. Where certificates are not sighted in person, all orders are verified with the relevant university prior to production.
Ordering and Delivery
How long will my order take?
Our standard turnaround time for certificate plaques is approximately 10 business days from payment confirmation to dispatch. Framing services completed at graduation ceremonies may be available on the day.
Can I have my order shipped?
Yes. We deliver Australia-wide and internationally using trusted courier and postal services. Tracking information is provided once your order has been dispatched. Please note, we do not ship frames.
Can I collect my order?
Yes. Orders can be collected from our Lonsdale showroom by arrangement, or at your graduation ceremony if collection has been selected during the ordering process.
How will my order be packaged?
All products are carefully packaged using purpose-designed protective packaging to minimise movement and reduce the risk of damage during transit.
Support
What if I need my order urgently?
If you require your order sooner than our standard turnaround time, please contact our team. We will do our best to accommodate urgent requests where possible.
Who can I contact if I have a question about my order?
Yes. We deliver Australia-wide and internationally using trusted courier and postal services. Tracking information is provided once your order has been dispatched. Please note, we do not ship frames.
Can I collect my order?
Our friendly customer service team is available to assist with product enquiries, order updates, delivery questions and after-sales support. Please call us on 1300 100 275, or email sales@rewardstrophies.com.au.