Terms of service
Terms and Conditions of Service
OVERVIEW
This website is operated by Rewards International. Throughout the site, the terms “we”, “us” and “our” refer to Rewards International. Rewards International offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By using this site and or our services, you have both read and are agree to these Terms, and you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
1) Copyright Consent - Rewards International endeavour to reproduce only genuine copies of academic awards. Where necessary we will check the authenticity of copies provided to us in digital form with the issuing academic body. When you provide a copy or copies of your testamur, either via this website or by email to us, you are automatically acknowledging that you have provided a genuine unadulterated copy of your academic award, are the original copyright owner of any other images, or have obtained permission from the copyright owner in written form, and that you have full permission allowing us to reproduce it in accordance with your order.
2) Satisfaction Guarantee Disclaimer - Our satisfaction guarantee covers material defects only. Please be advised this does not mean we will offer a replacement if, for example, you decide you do not like parchment plaques or a particular frame style upon receipt of your order from this online site.
3) Graphic colour reproduction of crests, seals, watermarks, and other colour elements which are reproduced for the purposes of colour printed plaque production are matched as close as possible with the modern processes used, however, in placing your order with us you acknowledge that some slight differences in colour to the original may occur due to the different gold and silver substrate materials used to create the product.
4) Returns – By purchasing from this site you acknowledge and accept the following statements regarding returns. You have the right to ask for a replacement or refund under Australian Consumer Law for products and services bought on or after 1 January 2011. You can request a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the item or have no use for it. Please note that gift card purchases are non-refundable.
Return Policy
You have the right to ask for a replacement or refund under Australian Consumer Law for products and services bought on or after 1 January 2011.
You can request a replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper elsewhere, decided you did not like the item or have no use for it. Please note that gift card purchases are non-refundable.
Replacement and/or store credit
As our products are highly personalised and/or printed to order, we can only offer a replacement or store credit in the following circumstances:
- Manufacturing defect - replacement
- Item lost in transit - replacement
- Shipping damage - replacement
- PMP internal IT system error - store credit
- PMP Customer Service or designer error - store credit
Please read our Terms of Service before claiming a refund, to guide you as to whether you got what you ordered or whether you can claim a replacement or refund.
A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules.
Our prints rarely suffer from defects and are carefully packaged for shipping. However, if your item does arrives a little worse for wear please email us a clear photo with a description of the damage so that we may assess it for you.
Gift cards and graphic design services are non-refundable.
Return Freight
For your protection we advise that any returns are collected by one of our freight service providers so that tracking is available to our customer service agents via our system. Please note that all goods remain the responsibility of the customer until they are received by us.
You will be responsible for paying any return freight costs for your item. Freight costs are non-refundable. However, you are entitled to recover reasonable freight costs from the business if the product is confirmed to have a problem, so please keep your receipts.
Although goods do not have to be returned in their original packaging, it is preferred. If you have not kept the packaging, you must endeavour to package the goods in a similar fashion to protect the item from damage as best you can to avoid delays.
Any returns as set out above may only be made after a Return Authorization Number (RAN) has been issued by us. We reserve the right to refuse any returns if this procedure is not followed.
To obtain your RAN, you must contact us via email, including the details of your purchase and your order number, to inform us of your intentions. This must be done within 30 days of receiving your order.
Email: sales@rewardsinternational.com.au or write to Rewards International, 10/95 O'Sullivan Beach Rd, Lonsdale SA 5160, Australia.
Please ensure that to enclose a copy of your invoice so that we can identify your consignment on arrival.
Unclaimed Orders
All goods that require delivery will be sent to the delivery address provided by the customer that is captured in our system. If there is any change to that address or contact details, you must notify us immediately by email and phone to avoid any delay or loss. It is your responsibility to provide correct delivery details.
Should there be any undelivered goods caused by the wrong delivery address given, and if the customer is unreachable, we shall retain the undelivered goods for a period of 120 days from the date of delivery; after which the item(s) shall be treated as an Unclaimed Order and the order will become invalid and all materials reclaimed or recycled without any further notice to the customer.
5) Shipping & Freight – As we use third party carriers, from time-to-time shipping delays may occur for reasons beyond our control. If your delivery is delayed, will we do everything possible to ensure minimal delay. However, you acknowledge that we cannot guarantee delivery timeframes.
For more detail, please review our Shipping Policy for full terms and conditions.
6) Order Processing and Communications - After your order is placed, please allow approximately four weeks for production. In the lead up to graduation events, Rewards International can produce ‘pre-order’ frames for collection at your graduation ceremony up to 1 day prior to the event. Should we have any inquiries regarding your order, a timely response will be necessary for fulfilling your order in an appropriate time frame.
For placement of reproduction plaque orders, a clear copy must be provided so our designers can interpret the award detail on your certificate correctly.
You also acknowledge that framesandplaques.com.au is an online sales channel and that a portion of our communication is done via email; and you acknowledge that you are solely responsible for any delays should you fail to check your emails, including your spam folder. You also agree that we are not responsible should you experience issues with your ISP thus resulting in delays to said email communications.
7) Alterations to Product or quantity of your Order - You acknowledge that it is your responsibility to review and check your order before submitting it. We may not be able to change the product or quantity of a product ordered once submitted by you. You may request an order cancellation if your order has not entered the production phase.
You also must not transmit any worms or viruses or any code of a destructive nature to this site.
A breach or violation of any of the Terms will result in an immediate termination of Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 5 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear on the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. Unless otherwise contracted to provide a product or service for a fixed period, we reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
Unless stated otherwise, we do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input, e.g., file upload tool.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. For more detail, please review our Privacy Policy.
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Rewards International, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Rewards International and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.
SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
For more information about our terms of use, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at admin@rewardsinternational.com.au or by mail using the details provided below:
Rewards InternationalC/- T&C’s Compliance Officer
Rewards International,
10/95 O'Sullivan Beach Rd, Lonsdale SA 5160, Australia